AI Ordering Agent
Turn WhatsApp and email orders into ERP sales orders
Customers order the way they talk. Fluid AI reads those WhatsApp and email messages and raises the sales order in your ERP, so your team stops keying orders in by hand.
ISO 27001 certified · Backed by Insignia Ventures & Grab Ventures · Trusted across Singapore and Malaysia
Why order entry piles up
- Someone reads WhatsApp messages one by one, then keys each order into the system.
- Orders arrive as short, informal messages, like “Pls send 20 ctn curry puff, 10 ctn roti paratha tmr”.
- When the person who handles orders is on leave, no one can pick it up.
How the AI Ordering Agent works
Read the message
Orders are picked up from WhatsApp and email as they arrive.
Understand the order
Products, quantities and delivery timing are read from the message.
Raise it in the ERP
A sales order is created in your ERP, ready for fulfilment.
What you get
WhatsApp and email
Orders captured from the channels customers already use.
Sales orders in your ERP
No re-keying between chat and system.
No single point of failure
Orders keep flowing when someone is away.
Connected to collections
Orders, invoices and payments share one data layer.
Questions
Can it read informal order messages?
Yes. The AI Ordering Agent is built for the short, informal messages customers actually send, and raises them as sales orders in your ERP.
Which ERPs can it raise orders in?
Fluid AI connects natively with ERPs including SAP S/4HANA, SAP Business One, Oracle NetSuite, Microsoft Dynamics 365, Xero, QuickBooks Online, and more. If yours isn’t supported, our team builds the integration.
Does Fluid AI replace our ERP or accounting system?
No. Fluid AI works on top of the ERP and accounting systems you already run. It syncs invoices, payments and customer data with them, so your team keeps one source of truth.
Can we start with one module?
Yes. Many customers begin with AI Reconciliation or AI Collections, then add more modules as their workflows mature. Every module shares one data layer, so they stay in sync as you expand.
Related
Ready to run finance on an AI team member?
One module or the whole stack. No rip-and-replace.