AI Collections
Collect overdue invoices without chasing people by hand
Fluid AI follows up on overdue invoices over WhatsApp and email, prioritises accounts by risk, and keeps every promise to pay on record, so your team only steps in when it matters.
ISO 27001 certified · Backed by Insignia Ventures & Grab Ventures · Trusted across Singapore and Malaysia
Why collections stall
- Collections still rely on people chasing people.
- Statements of account, reminders and follow-ups live in different places.
- Promises to pay get lost in chat threads and inboxes.
- Adding headcount adds cost, but the process still doesn’t scale.
How AI Collections works
Prioritise by risk
Overdue invoices are ranked so the accounts that matter most get attention first.
Follow up where customers reply
Reminders go out over WhatsApp and email, with the invoice number, amount and days overdue.
Track every reply
When a customer commits to a payment date, Fluid AI records it and follows up again if payment doesn’t arrive.
Run the full cycle
Statements of account, follow-ups and tracking all run from one place.
What you get
WhatsApp and email
Reach customers on the channels they already answer.
Risk-based priority
Spend collection effort where it moves cash most.
Statements of account
Send SOAs as part of the same workflow.
One record of every promise
See who promised what, and when, without digging through chats.
Results from teams running it today
~70%
less collections workload at Trutrip
Runs the full collection cycle, from SOAs to follow-ups and tracking, in one place.
Questions
Which channels does AI Collections use?
WhatsApp and email. Reminders include the invoice details, and replies are tracked against the invoice.
How does it decide who to chase first?
Overdue invoices are prioritised by risk, so the team’s attention goes to the accounts where it makes the biggest difference.
Can we start with one module?
Yes. Many customers begin with AI Reconciliation or AI Collections, then add more modules as their workflows mature. Every module shares one data layer, so they stay in sync as you expand.
Does Fluid AI replace our ERP or accounting system?
No. Fluid AI works on top of the ERP and accounting systems you already run. It syncs invoices, payments and customer data with them, so your team keeps one source of truth.
Related
Ready to run finance on an AI team member?
One module or the whole stack. No rip-and-replace.